“Tracy was very knowledgeable, friendly and respectful throughout this whole process. She helped us make decisions that were in our best interests and advocated for us. The best thing I can say about Tracy was how easy she was to get in contact with. When I had any questions I knew I could get a hold of her, day or night. That was something that was very important to me. It felt great knowing she was there if we needed anything at any given time.”